Simply browse our collection, select your preferred size and color, then add to cart. Follow the checkout process to complete your purchase. You'll receive an order confirmation email with all the details.

We process orders quickly to get your Kocoon piece to you as soon as possible. Please contact us within 2 hours of placing your order if you need to make changes. After this window, we may not be able to modify your order as it may already be in production.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay for a secure and convenient checkout experience.

We generally operate with a pre-order system to allow for our custom production process. Once you place your order, the shipping date will be clearly indicated on our website and in your order confirmation. From the shipping date, standard delivery typically takes 5-7 business days within the UK and 7-14 business days internationally. Express shipping options are available at checkout for faster delivery once

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Yes, we ship worldwide! Shipping costs and delivery times vary by location and will be calculated at checkout based on your address.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

We offer a 30-day return window from the date you receive your order. Items must be unworn, unwashed, and in original condition with all tags attached. Please note that for hygiene reasons, items that have been in contact with pets cannot be returned unless defective.

Contact our customer service team to initiate a return. We'll provide you with a return authorization and instructions. Return shipping costs are covered by Kocoon for defective items, while customers are responsible for return shipping on non-defective returns.

Our hoodies are available in sizes XS through XL. Please refer to our detailed size guide to find your perfect fit. Remember that our pieces are designed with extra room in the pouch area for your furry friend.

Our extra-large pockets are designed to safely and comfortably carry pets up to 13kg/28lbs. This includes medium-sized dogs, cats, and other pets within this weight range. Always ensure your pet is comfortable and secure, and remember that comfort is just as important as weight capacity.

Yes! Our hoodies are machine washable, making them perfect for frequent washing after adventures with your pet. We choose durable and eco-friendly polyester specifically to avoid shrinkage and to withstand regular machine washes while maintaining their quality and shape.

Our hoodies are crafted from 100% polyester that is durable, eco-friendly, and completely pet-safe. We specifically choose this material to avoid the shrinkage issues of wool while ensuring the fabric is suitable for frequent machine washing - perfect for pet owners who need easy-care clothing.

Absolutely! Our pouches are specifically designed with pet safety in mind. They feature breathable materials, reinforced stitching, and optimal sizing. However, always supervise your pet while they're in the pouch and ensure they're comfortable and not showing signs of distress.

Of course! Our hoodies are stylish and comfortable to wear on their own. The kangaroo pouch functions as a regular front pocket when not carrying your pet, perfect for your phone, keys, or keeping your hands warm.